Introduction

We aim to ensure that you and your pets are delighted with our products. However, if you are not completely satisfied with your purchase from Nowtopix, we’re here to help with our refund and return policy.

Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

1. The item must be unused, in the same condition that you received it, and in its original packaging.

2. The return request must be made within 30 days of receiving the product.

3. Certain items, such as customized products or perishable goods, are non-returnable.

4. The following items are ineligible for returns: discounted items, gift cards, and promotional goods.

How to Initiate a Return

• Contact our Customer Support team at [email protected] with your order number, a brief description of the issue, and photos of the product if needed.

• Once your return request is approved, we will provide you with a return shipping address.

• Please ensure that the product is securely packed to avoid any damage during return shipping.

Refund Process

• Once your return is received and inspected, we will notify you by email of the approval or rejection of your refund.

• Approved refunds will be processed within 7-10 business days to your original payment method.

• Please note that the original shipping costs are non-refundable, and return shipping fees are the responsibility of the customer, except in cases of defective or incorrect items.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, contact us at [email protected].